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Ohio’s 529 PlanCustomer Service Line  Will Not Be Available Starting March 16

Announcements

Customer Service Line For Ohio’s 529 Plan Will Not Be Available Beginning, Monday, March 16

  • In an effort to reduce the potential spread of the COVID-19 virus, the Customer Service and Operation Team is working with a reduced staffing model. This means our Customer Service Line will not be available beginning Monday, March 16.  CollegeAdvantage will provide an update regarding returning to normal operation once it is available.

  • If you need to speak with someone directly regarding an account-specific matter, you will need to send an email to customerservice@collegeadvantage.com with your inquiry, as well as a good daytime contact number and the best time of day to reach you. Email inquiries will receive a reply within one (1) business day.

  • The Customer Service Team will make outbound calls to those in need of assistance. The Team will be making outbound calls between 8:30 a.m.- 5 p.m. Mondays, Tuesdays, Thursdays, and Fridays, and between 8 a.m.- 4:30 p.m. on Wednesdays.
  • Please keep in mind that virtually all activity and requests can be completed via your online account access. There are only four (4) activities that require you to complete a form: Account Owner Change, Beneficiary Change, Trust/Entity Application, and Agent Authorization Form. All other activities can be completed via your online account access.
  • Be aware that at some point COVID-19 may negatively impact paper mail delivery. To help ensure timely transactions and communications regarding your account, we strongly encourage you to transact via our secure online website and also elect e-delivery of all documents.

  • For non-account specific inquiries, please feel free to email customerservice@collegeadvantage.com, as we will be able to respond to these without an outbound phone call.

Posted on March 13, 2020

Ohio Tuition Trust Authority

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