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The office of Ohio’s 529 Plan, CollegeAdvantage, will be closed on Monday, May 25, in observance of Memorial Day.
Our Customer Service Department will also be closed Monday, May 25. The Customer Service Department is working with a reduced staff due to COVID-19 directives and our Customer Service Line is not currently available. If you have account-specific questions, please email firstname.lastname@example.org with your inquiry, as well as a good daytime contact number and the best time of day to reach you if the questions cannot be answered via email. Email inquiries will receive a reply within one (1) business day. The Customer Service Team will make these outbound calls between 8:30 a.m. – 5 p.m. ET on Mondays, Tuesdays, Thursdays and Fridays, and between 8 a.m. – 4:30 p.m. on Wednesdays.
You also always have access to your 529 account online 24/7 if you need to access account information or make a contribution.
Please note that the New York Stock Exchange (NYSE) will also be closed in observance of Memorial Day. Any transaction requested on a holiday, weekend, or after the NYSE closes will be processed on the next business day.
The staff of Ohio’s 529 Plan wish you and your family a safe and healthy holiday.
Posted on May 15, 2020